Free shipping

Subscribe to our newsletter

10% off on your first order, subscribe to our newsletter

Privacy policy

Version - 1/10/2024

Welcome to the site of Attilio Giusti Leombruni (the “Site”). The site is owned by Attilio Giusti Leombruni S.p.A., with registered offices at 1, Viale Bettino Craxi, 63812 Montegranaro (FM), Italy, Tax Code and VAT no. 01125410447 (“AGL”) and is managed and maintained by (i) with regard to the Site’s sections other than the e-commerce section by AGL and (ii) with regard to the e-commerce section of the Site for the sale of the products of AGL (the “Products”) and as the seller of the Products, by AGL Shoes US, inc. with registered offices at 57 West 57th Street, Suite 607, 6th Floor, New York, NY 10019, U.S.A. (“AGL US”).

This privacy informative notice (the “Privacy Notice”) is provided to You pursuant to articles 13 and 14 of EU Regulation no. 679/2016 (the “GDPR”) and describes the modalities and purposes of the processing of Your personal data (“Personal Data”) made via the Site.

This Privacy Notice is subject to updates and/or variations made from time to time by the data controller of Your Personal Data, in its own discretion, also as a consequence of variations in applicable laws and/or regulations. Please check this Privacy Notice regularly to ensure that You are also aware of any variations and amendments made to it. Your use of the Site and/or your purchase of the Products through the e-commerce section of the Site will be subject to the Privacy Notice published from time to time on the Site and in force at the time of such use and/or such purchase.

1. Data controller

With reference to the processing of Your Personal Data as a consequence of your access and use of the Site, including your mere browsing of the Site, Your use of the Contacts section of the Site, Your request to receive AGL’s newsletter, as well as Your purchase of the Products and the related sale transactions through the e-commerce section of the Site, including Your registration on the Site, the data controller of your Personal Data is Attilio Giusti Leombruni S.p.A., with registered offices at the abovementioned address.

Should You wish to know which Personal Data are stored by AGL, please contact AGL as set forth at point 6 below.

The Site may contain links to sites of third parties that are neither controlled nor monitored by AGL. Please note that access to and use of such sites of third parties may be subject to your acceptance of additional privacy notices as provided by third-party owners. We recommend that You carefully read said policies prior to using such third-party sites.

2. Types of processed Personal Data

Browsing data

With regards to browsing data, we inform You that the technological and software systems used for the operation of the Site collect, during their normal operation, certain Personal Data the transmission of which is implied in the use of Internet communication protocols. Said Personal Data are not collected to be associated with identified data subjects, but, by their own nature and through processing and association with data held by third parties, may permit Your identification. This category of Personal Data includes the IP addresses or domain names of the computers that You use to access the Site, URL addresses of requested resources, time of the request, method used to submit the request to the server, size of the response file, numeric code indicating the status of the server’s response (successful, error, etc.) and other parameters concerning Your operating system and technological environment.

The said Personal Data are used only to obtain anonymous statistic information on the use of the Site (e.g. number of visits) and to monitor its proper operation and are deleted after processing, within the period of time set by applicable laws.

Data provided voluntarily

We inform You that it is possible to access and browse the Site without Your being requested to voluntarily provide any Personal Data.

With regards instead to the Personal Data that You may voluntarily provide when using the Site, we inform You that the Personal Data You may provide to subscribe to AGL’s newsletter or via the Contacts section of the Site may include Your name, surname, gender, e-mail address, as well as information about You that is included in the messages that You may transmit to AGL. Regarding the Personal Data that You may provide to register on the e-commerce section of the Site and/or through the order form for the conclusion and performance of sale transactions concerning the purchase of Products through the e-commerce section of the Site, we inform you that the Personal Data may include Your name, surname, email address, telephone number, residence or delivery address, the data of Your credit card and you bank details.

Data pertaining to special categories

AGL invites you not to transmit Personal Data or information that may be classified as data pertaining to special categories in pursuance of article 9 of the GDPR (that is Personal Data that provide information about the state of health, sexual orientation, political and religious beliefs). AGL will ignore any data possibly pertaining to special categories that may be contained in the messages that You may transmit to AGL through the Contacts section of the Site or by otherwise using the Site, unless You provide Your consent in writing to the use of said data pertaining to special categories by sending to AGL a specific consent statement in accordance with the modalities set forth at point 6 below.

3. Cookies

4. Modalities and purposes of processing of Personal Data

Purposes of the processing of Personal Data

Personal Data provided by You will be collected and processed by AGL solely for the following purposes:

(a)       purposes connected to the services requested through the Site: for the management of the Site’s operation and security and the provision of services requested through the Site, e.g. through the Contacts section of the Site or following Your request to receive AGL's newsletter, as well as for the performance of all the obligations deriving from the relationship established with You and/or applicable laws and/or regulations, including on administrative-accounting and public security matters, and the protection of the rights of AGL or the users of the Site. In this case, the legal basis for the processing of Personal Data is the rendering of a requested performance or service and Your consent is not required;

(b)       administrative-accounting purposes related to the services offered through the Site and/or by companies affiliated to and/or appointed by AGL to provide the same services. In this case, the legal basis for the processing of Personal Data is the rendering of a requested performance or service or the performance of legal obligations and Your consent is not required;

(c)       subject to Your prior consent, if required by applicable laws and it being free and optional, for the purposes of studying Your purchase preferences and marketing purposes, such as market and/or marketing researches, presentations of new Products, promotions and/or offers of Products or products of third parties in which AGL take part, also by means of automated systems such as e-mail (direct e-mail marketing), facsimile, sms or MMS, market or consumer surveys,, including the (i) transmission of newsletters and/or notices (e.g. initiatives, contests, new launches of Products and/or sites); (ii) promotions (e.g. of Products and/or third party's products);

(d)       purposes connected to the management of the processes of Your registration on the e-commerce section of the Site and/or Your contact through the Contacts section of the Site. In this case, the legal basis for data processing is the rendering of a requested performance or service and Your consent is not required;

(e)       purposes connected to the services requested through the e-commerce section of the Site: management of the operation and security of said section, management of processes and/or transmission of Product order forms, management, conclusion and performance of sale transactions concerning purchases of Products (e.g. order receipt, checking of the order, payment of the price and related costs, shipping, delivery, returns, etc.), as well as performance of all the obligations deriving from the relationship established with You and/or applicable laws and/or regulations, including on administrative-accounting and public security matters. In this case, the legal basis for data processing is the is the rendering of a requested performance or service and Your consent is not required.

Any data processing concerning Your credit card and/or bank details for purposes other than the verification of the existence of payment means, charging and management of payment, as well as the management of claims and/or disputes, is excluded. For the said purposes, the said data will be processed, in their quality of separate data controllers, also by entities or banks that provide services connected to the management of online payments and/or the institution that issued the credit card that You shall use to effectuate Your order of Products.

Provision of Personal Data

With the exception of browsing data, You are free to provide your Personal Data through the Site, via the Contacts section of the Site or by requesting to receive AGL’s newsletter or in order to purchase Products through the e-commerce section of the Site. However, Your decision not to provide said Personal Data may result in the impossibility for You to receive the item or service You requested through the Site.

In particular, Your decision not to provide Your Personal Data such as Your personal details, e-mail address, residence or delivery address, telephone number, credit card data and/or bank details may result in the impossibility to perform the Products’ purchase contract and/or to properly perform obligations under applicable laws and/or regulations. Refusal to provide said Personal Data may thus constitute, as the case may be, a legitimate and justified reason for AGL US not to perform the Product purchase contract via the e-commerce section of the Site.

As regards the processing purposes indicated at letters from (a) to (e) of the previous paragraph entitled “Purposes of processing of Personal Data”, Your transmission of a message to AGL through the Contacts section of the Site or to request the newsletter implies that You are aware that your Personal Data will be processed for said purposes and your consent to said processing is not required.

As regards instead the purposes indicated at letter (c) of the previous paragraph entitled “Purposes of processing of Personal Data”, if applicable laws so require, You will be requested to expressly consent to the processing of Personal Data for said purposes. Your decision not to consent to the processing of Your Personal Data for said purposes may result in the impossibility for You to receive the notices and/or marketing materials as above described.

With regards to the processing purposes indicated at letters (d) and (e) of the previous paragraph entitled “Purposes of processing of Personal Data”, Your transmission of an order for a Product implies that You are aware that Your Personal Data will be processed for the said purposes and, since the processing of such data is aimed at the performance of the relationship established with You and/or for purposes of legal, administrative and accounting nature, Your consent is not required.

With regard, instead, to the purposes indicated at letters (d) and (e) of the previous paragraph entitled “Purposes of processing of Personal Data”, if applicable laws so require, You will be requested to expressly consent to the processing of Personal Data for said purposes. Your decision not to consent to the processing of Your Personal Data for said purposes may result in the impossibility for You to successfully conclude the registration procedure on the e-commerce section of the Site and/or send a message through the Contacts section of the Site

In any event, You are entitled to object at any time to the processing of Your Personal Data for the purposes indicated at letter (c) of the previous paragraph entitled “Purposes of processing of Personal Data” and choose to no longer receive notices and/or marketing materials, even if of specific interest to You.

Modalities and duration of Personal Data Processing

Processing of Personal Data will be principally made by means of electronic and/or automated tools, with modalities and tools capable of ensuring the security and confidentiality of same, in compliance with the provisions of applicable laws. In particular, all technical, technological, organizational, logistic and procedural security measures, as provided by the GDPR, will be adopted in order to ensure the minimum level of protection required by law. The information collected and the processing modalities will be pertinent to and not exceeding the type of services rendered. Your Personal Data will also be managed and protected in environments access to which is under constant monitoring.

The lieu of the processing of Your Personal Data is the registered offices of AGL or, if necessary, the offices of the persons indicated at paragraph 5 below.

Your Personal Data collected via the Site or provided by You voluntarily will be stored by AGL for the period of time required to attain the above purposes, without prejudice to the need to store the same data to perform obligations deriving from applicable laws, also after completion of the processing operations.

Your Personal Data provided by You voluntarily for informative purposes or for the transmission of newsletters, updates concerning marketing initiatives, events, contests, other advertising and promotional material, will be stored for a period of 24 months, without prejudice to the other purposes set forth by this Privacy Notice that may require using the data for a longer period of time.

Security measures

AGL adopted security measures in order to minimize risks of destruction or loss, even accidental, of Your Personal Data, unauthorized access or unauthorized or non-compliant with the above purposes processing of Your Personal Data.

However, since it is not possible to guarantee that the measures adopted for the security of the Site and transmission of data and information through the Site limit or exclude any risk of unauthorized access or data loss, we invite You to ensure that Your software and/or equipment and/or device and/or telecommunications’ service computer operates antivirus, firewall and filtering systems, including for anti-spamming, that are up-to-date for the protection incoming and outgoing online data transmission.

5. Disclosure and dissemination of Personal Data

Your Personal Data may be disclosed to:

(a)       all the persons (including legal, administrative and tax consultants, public authorities, etc.) who are granted access to Personal Data by reason of legal and/or administrative measures or to whom data must be disclosed in performance of contractual obligations undertaken towards You or deriving from applicable laws and/or regulations;

(b)       companies and/or persons and/or consultants and/or professionals and/or suppliers, including telecommunication and information service providers who cooperate with AGL to attain the purposes of the processing of Personal Data, including persons in charge of the transmission of advertising and informative material;

(c)       affiliated companies, parent companies or subsidiaries of AGL, assignees and/or licensees, also of businesses and/or business units, of AGL.

In particular, Your Personal Data may be disclosed to third parties who render, in their quality of separate data controllers and/or data processors, specific services, in pursuance of agreements with AGL, for the performance of Products’ purchase contracts through the e-commerce section of the Site and/or for the rendering of credit card payment services.

One of the data processors of your Personal Data is AGL Shoes US, as seller of the Products and with regards to the processing of your Personal Data that is required for the performance of Products’ purchase contracts and the carrying out of logistic activities for the shipping and possible return of Products purchased through the e-commerce section of the Site.

To obtain a complete list of data processors, we invite You to contact AGL’s customer care or send an e-mail communication to the following e-mail address: privacy@agl.com.

Processing by third parties shall in any event be made in accordance with correctness and in compliance with applicable laws, including the GDPR.

Your Personal Data will not be disseminated other than in anonymous and aggregate form, for statistic or research purposes.

6. Rights of the data subject

Pursuant to articles 15-22 of the GDPR, You are inter alia entitled to:

(a)       access to and obtain confirmation of the existence of Your Personal Data and their communication to You in intelligible form;

(b)       obtain from AGL indications on the source of Your Personal Data, their processing purposes and modalities, the logic applied in case of processing carried out with electronic tools; indications on the persons or categories of persons to whom Personal Data may be disclosed or who may, in their quality of processors or persons in charge of processing, become aware of same;

(c)       obtain the update, rectification or integration of Your Personal Data; the erasure, restriction, transformation in anonymous data or blocking of Your Personal Data that have been processed unlawfully, including data that must be stored in connection with the purposes for which they were collected or subsequently processed; obtain Personal Data portability; revoke consent previously granted;

(d)       object, in whole or in part, for legitimate reasons, to the processing of Personal Data described at previous point 4, letter (c) of the paragraph entitled “Purposes of the processing of Personal Data”.

You may exercise the said rights by contacting AGL at the postal address above indicated or by using the Contacts section of the Site or the following e-mail address: privacy@agl.com.

Finally, we inform You that, pursuant to article 77 of the GDPR, in the event You consider that Your Personal Data have been processed in breach of the provisions of the GDPR, You have the right to file a complaint before a European supervising authority, where the alleged breach occurred. Said authority, with regards to the Italian territory, is the Garante for the protection of personal data.

7. Applicable law

This Privacy Notice is regulated by the GDPR and its implementing Italian laws.

8. Versions

This Privacy Notice is published on the Site in English.

Privacy Notice to California Residents

Last Modified: January, 2024

This privacy policy notice (“Privacy Notice”) supplements the information contained in the privacy policy (“Privacy Policy”) of Attilio Giusti Leombruni S.p.A., and with regard to the e-commerce section of website for the sale of the products of AGL (the “Products”) and as the seller of the Products, by AGL’s distributor and licensee for USA, AGL Shoes US, Inc., with registered offices at 57 West 57th Street, Suite 607, 6th Floor, New York, NY 10019, U.S.A., (“AGL Shoes US”). (collectively “AGL”, “we”, “our” or “us”) above and applies solely to “California Residents” (as defined below) in connection with the collection, use, and storage of their “Personal Information” (as defined below) while using or visiting the website located at www.agl.com (the “Site” or “website”) or receiving the services offered on or through the Site (the “Services”). We adopt this Privacy Notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this Privacy Notice.

California Residents

For the purpose of this Privacy Notice, “California Resident” means any person who: (1) resides in California for other than a temporary or transitory purpose; or (2) is domiciled in California but is currently outside California for a temporary or transitory purpose. California Resident may be referred as “California Resident” or “you”.

Update/Modification of this Privacy Notice

We may make changes to this Privacy Notice at our discretion and at any time. Such changes will be in compliance with the CCPA and other California privacy laws. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s Effective Date and Last Reviewed Date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

What Information We Collect

We collect personally identifiable information, namely information identifying, relating to, describing, referring, being capable of being associated with, or that could reasonably be linked, directly or indirectly, with you or your device. (“Personal Information”). In particular, we may collect the following categories of Personal Information:

Category Examples We May Collect
A. Identifiers. A real name, Internet Protocol address, email address, or other similar identifiers. YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. YES
C. Protected classification characteristics under California or federal law. Age range, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). YES
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. YES
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO
F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. YES
G. Geolocation data. Physical location or movements. YES
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. NO
I. Professional or employment-related information. Current or past job history or performance evaluations. NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes NO

Personal information does not include:

  • Publicly available information from government records;
  • De-identified or aggregated consumer information;
  • Information excluded from the CCPA's scope, including: (a) health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and (b) personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

We obtain the categories of Personal Information listed above from the following categories of sources:

  • Directly from our clients or their agents. For example, Personal Information that you provide to us to engage our Services. From time to time, we may perform a certain viewer survey to improve our programs and services. In such occasion, you may also be asked to voluntarily rate the content of the Site.
  • Indirectly from our clients or their agents. For example, through information we collect from you in the course of providing services to you.
  • Directly and indirectly from activity on our Site. For example, general information from submissions through our Site portal or that are contained in our server log files, or our Site usage’s details.
  • From third-parties that interact with us in connection with our Site or the Services we perform or other sources. Where permitted by applicable law, we may collect information about you from other sources, including through interactive applications (e.g., mobile devices, third party services, and embedded audio and video players), from co-branded partners and websites (e.g., on our Facebook pages), and from commercially available sources (e.g., data aggregators and public databases). The following are examples of information we may collect from other sources: (i) name, postal address, and telephone number; (ii) demographic data, such as age, gender, and income level; If you access third party services (e.g., Facebook, Google+ or Twitter) through the Site, or if you access the Site via a third party service, your username and password for those services and other information available about or collected from you on those services, (iii) your interests and purchase behavior, (iv) publicly-observed data, such as activities on blogs, videos, and other online postings; and other navigation data, such as web sites visited and advertisements viewed or clicked on. Please note this Privacy Notice does not cover the practices of any third parties, including those that may disclose information to us.

We do not process or respond to "Do Not Track" signals because a uniform technological standard has not yet been developed by us.

Use of your personal information

We may use your Personal Information for one or more of the following business purposes:

  • to customize and improve your user experience on the Site and with the Services; or
  • for our internal purposes such as auditing, data analysis, marketing, fraud prevention and research so that we can enhance our Site and Services; or
  • to fulfill your requests for our programs, and services, to respond to your inquiries about our offerings; or
  • to offer you other products, programs or services that we believe may be of interest to you; or
  • to communicate with you, such as to notify you when you have won one of our sweepstakes or contests; or
  • to fulfill a request by you for an online newsletter; or
  • to contact you about your account with us; or
  • for internal review and analysis of the Site, the customer service process, and consumer comments; or
  • to respond a law enforcement agency’s request, or transfer such information to a successor of AGL or any person or entity that acquires ownership or control of AGL or the Site via any means. In such event, you recognize that such successor, person or entity may make changes or modifications to this Privacy Notice, and your continued use of the Site constitutes consent to any such changes or modifications.

Sharing of Personal Information

We may disclose your Personal Information listed hereunder to a third party for a business purpose to the following categories of third parties:

  • our service providers or vendors, such as the shipper Savitransport, the merchant bank Adyen N.V., PayPal and others, mailing houses, marketing service providers, or customer service vendors, which may store your Personal Information or may share such Personal Information with other third parties as strictly necessary to operate our Services, process your transactions, and operate our Site and provide you with access thereto. If you believe that such service providers or vendors are using your disclosed Personal Information for prohibited commercial purposes or for a purpose different from that for which such Information have been disclosed, please notify us by submitting a specific VCR (as defined below);
  • third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you;
  • authorized employees who need to know or have access to your Personal Information in order to operate, develop, or improve our online Services;
  • law or government enforcement officials to comply with law, in response to subpoenas, warrants, or court orders, or in connection with any legal process or cooperate with such officials or private parties;
  • third parties in order to enforce or apply our Terms of Use or investigate, prevent or take action as deemed reasonably necessary regarding suspected illegal activities, suspected fraud, our legal rights and/or property, reputation, safety or property of us, you or other California Residents, violation of our Terms of Use, this Privacy Notice or other usage guidelines set by us or as otherwise required by law.

All third parties who have access to Personal Information collected by us are required to protect such Information and not collect, sell, or use such Information except as necessary to perform the business purpose for which such Information have been disclosed. Although we take appropriate measures to safeguard against unauthorized disclosures of the Personal Information by the third parties above identified, we cannot assure you that Personal Information that we collect will never be used by such third parties in a manner that is inconsistent with our Privacy Policy and this Notice because we have no control over them and the interception or assessment of unlawful uses of such Information is out of our reasonable control. If you believe that your interaction with us is no longer secure, please notify us using the contact details below.

Sales of Personal Information

We do not sell your Personal Information for any reason.

Certain Assurances

We will not engage in any of the following activities without providing you with prior written notice:

  • collect additional categories of Personal Information other than those listed above and marked with “YES”; or
  • use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice; or
  • disclose Personal Information we collected to any third parties other than those listed above.

Your Rights

The CCPA provides California Residents with specific rights regarding their Personal Information (“CCPA Rights”). This section describes CCPA Rights and explains how to exercise those rights in connection with your Personal Information.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information. Once we receive and confirm your verifiable consumer request (as defined below), we will disclose to you:

  • the categories of Personal Information we collected about you;
  • the categories of sources for the Personal Information we collected about you;
  • our purpose for collecting or using that Personal Information;
  • the categories of third parties with whom we share that Personal Information;
  • the specific pieces of Personal information we collected about you.

Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected. Once we receive and confirm your verifiable consumer request (as defined below), we will delete, and direct our service providers to delete, your Personal Information from our records. We may deny your deletion request if retaining the Personal Information is necessary for us or our service providers to:

  • Complete the transaction for which we collected your Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that Personal Information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise one of the CCPA Rights described above, please submit a verifiable consumer request (“VCR”) to us by sending an e-mail to privacy@agl.com.

A VCR shall com comply with the following conditions:

  • Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a VCR related to your Personal Information. You may also make a VCR on behalf of your minor child. You may only make a VCR for access or data portability twice within a 12-month period.
  • A VCR must:
    1. Provide sufficient information that allows us to verify the applicant is currently residing in California and the person about whom we collected Personal Information or an authorized representative. We cannot respond to your request or provide you with Personal Information if we cannot verify your residence, identity or authority to make the request and confirm the Personal Information relates to you. We will only use Personal Information provided in a VCR to verify the requestor’s identity or authority to make the request.
    2. Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Please note that we may not accept a VCR that is not sent in accordance to the methods identified above and in compliance with the above described conditions.

Response Timing and Format

We endeavor to respond to a VCR in compliance with the conditions set forth above within 45 days of its receipt. We may extend such time period up to 90 days if reasonably necessary and we will inform you of the reason and extension period in writing within the first 45-day period. We will deliver our response in a readily usable format by mail or electronically, at your option. Please note you do not have to register an account with us to submit a VCR. Any disclosures we provide will only cover the 12-month period preceding the VCR’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your VCR unless it is excessive, repetitive, or manifestly unfounded. If we determine that such VCR requires a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

Unless permitted by CCPA, we will not discriminate against you because you exercise or intend to exercise any of your CCPA rights described above, including without limitation to:

  • Denying you goods or services.
  • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Providing you a different level or quality of goods or services.
  • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Children’s Privacy

As provided in our Privacy Policy, we may limit the use of some of our Services only to persons age 18 and older who may legally enter into contracts. We will inform you when a Service is limited to persons age 18 or older. Except where otherwise indicated, AGL’s online services are general audience sites not designed or intended for use by children under the age of 13. We encourage parents and guardians to spend time with their children online and to be fully familiar with the online services used by their children.

When we collect your Personal Information, we ask you whether you are 18 years old or older. If we have actual knowledge that we (1) have collected Personal Information of a person under the age of 18 or a person under the age of 13 without the consent of his or her parent or guardian or (2) such person has otherwise provided us with his or her Personal Information, we provide notice to him or her and his or her parent or guardian if he or she is under 13 years old of such collection or provision of Personal Information as well all clear instructions on how request and obtain the deletion or removal of such Personal Information by sending an e-mail to privacy@agl.com.

Questions Concerning This Privacy Notice

If you have any questions about this Privacy Notice, please feel free to contact by sending an e-mail to privacy@agl.com.

Discover AGL world

Subscribe the newsletter to receive news and exclusive promotions and get 10% off on your first order.